Refund of a product is allowed under the following circumstances:
- Refund will be issued in the form of a gift voucher which can be redeemed against any future purchase of the same value on buyidu.com . The validity of the same would be 1(One) Year only from date of issue.
- Product delivered is damaged (partially or fully)
- Product delivered is different from the Product ordered.
- Product Specifications received are different from the Product Specifications mentioned on the Product Page at the time of order.
*Refund policy may vary for medical equipments. For product specific refund and replacement policy, please read complete product description.
Following are the FAQs related to Refund Policy:
Q: What are the conditions under which Refund will not be processed?
A: Following are the conditions under which Refund will not be processed:
- Product has minor or minuscule differences in size, appearance, shades, variants, colors or sound quality.
- Physical damage not notified within 24 hrs. of receiving the Product.
- In case of Electronic Products, any damage caused due to Electrical Surge at the Customer’s end.
Q: After how many days from the date of delivery can I request for a refund?
A: You can request for a refund within 24 Hrs. from the date of delivery. This request should be sent with Product Details on our registered email ID care@buyidu.com
Q: What are the requisites to process a successful refund?
A: Product must be sent back to us in same condition as it was delivered to you. The package box, MRP Tag, Accessories needs to be sent in as-is condition*.
Q: Will I be charged for picking up the Product to be refunded?
A: No, we will not be charging you for getting the Product to be refunded, picked from the registered address which was mentioned at the time of order.
Q: What is the timeframe within which the refund will be processed?
A: Amount will be refunded in the form of a gift voucher within 7 working days of receiving the product as mentioned above*